RELEVANT EXPERIENCE
Assistant Claims Adjuster • Summit Workers Compensation, Gainesville, GA 05/2016 - 01/2017
Enhanced claim team efficiency through precise data entry, scheduling, file organization, payment processing, and general administrative support, boosting overall productivity
Analyzed claims and medical records, gauging injury severity for accurate assessments, demonstrating expertise in workers' compensation evaluation
Fostered effective communication and collaboration with stakeholders, including injured workers, employers, healthcare providers, legal representatives which ensured smooth coordination and resolution in compensation claims
Contributed to maintaining and fostering a fair and informed decision-making environment by ensuring accurate assessment of injured workers' eligibility and entitlement to benefits while regularly analyzing policy coverage
Maintained up-to-date expertise in policy coverage, case law, and workplace regulations, ensuring accurate and compliant claims handling, contributing to the office's commitment to legal and regulatory adherence
Sales Representative • AT&T, Cleveland, GA 09/2013 - 06/2015
Diagnosed and resolved customer inquiries, complaints, and technical issues related to wireless devices, plans, or services
Assessed customer needs in order to provide suitable wireless product and service recommendations
Met and delivered sales targets and goals of 50 plus units each month
ADDITIONAL EXPERIENCE
Delivery Driver • Richwood Courier, Atlanta, GA 08/2020 - 01/2022
Operated as a high volume handler of parcels which were to be delivered in timely fashion
Coordinated and collaborated with healthcare professionals which resulted in providing a high level of customer service and positive clientele experience